Responsible for interacting with restaurant guests, fellow staff members and supervisors in a polite, courteous and hospitable manner, to ensure an exemplary dining experience.
•Meets arriving customers as they enter restaurant with cordial greeting.
• Escorts guests to tables, issues menus and solicits rapport in order to accommodate special needs or requests.
• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties.
• Checks the proper set-up of tables and seating prior to opening. Immediately reports in writing any maintenance or housekeeping discrepancies to management.
• Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
• Maintains a highly visible appearance in restaurant during entire shift by remaining at the host stand and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
• Wish guests a goodbye' and a great day' with a smile.
• Communicates effectively and genuinely with guests, team members and other departments.
• Maintains a friendly and caring demeanor at all times in a fast pace environment.
• Shows initiative and anticipates needs in job performance.
• Demonstrates team work; is dependable and productive.
• Able to find guest centric solutions.
• Professionally deals with situations and people, having conflict solution skills.
Knowledge, Skills, Abilities:
•Strong Oral and written communication skills
•Attention to detail
•Strong customer service skills
•Knowledge about the area
•Computer Skills Interpersonal skills.
•Ability to get along with others and work as a team.
•Ability to handle a fast paced frequently changing environment
•Ability to lift 25 lbs. occasionally
•Walking up and down stairs multiple times in a shift
•Ability to stand for extended periods of time
•Ability to carry wait trays loaded with dishes and glasses
•Has the ability to multitask