Assist guests with luggage, boxes and personal items to and from guest room upon check in and check out
Actively welcome and greet guests at the hotel entrance
Assist guests with arranging taxis or valeting their car
Assist guests with luggage storage
Provide gracious, attentive and friendly service
Inform guests with savvy knowledge of hotel, its services, the city and local’ happenings'
Offer restaurant recommendations, directions, and tourist suggestions
Own and follow through on guest requests, feedback and inquiries
Possesses a gracious, friendly and fun demeanor
Ability to push / pull a bell cart with luggage up to 225 lbs and lift / carry luggage, boxes and related items up to 80 lbs
Ability to stand throughout entire shift and withstand all weather elements
Ability to work a varied and flexible schedule to include weekends, Holidays, overnights, and any shift within a 24 hour period.
Strong verbal and written communication skills in English; multi-lingual capability preferred
Ability to work independently and part of a team
Positive, energetic attitude is a must
Knowledge of Burlington and other areas around Burlington and throughout Vermont
Professional appearance and ability to comply with company grooming standards
Attention to detail and ability to prioritize responsibilities and requests
To accurately maintain records of all hotel sales transactions and to assist the Front Desk with providing service to guests during evening hours. Function as a Bell person by providing luggage assistance to Overnight Guests as needed.
To present a positive image of the Hotel to all guests and be knowledgeable of all hotel service to provide an exceptional experience for guests. All functions are to be carried out in an environment of teamwork.
A. Demonstrate strong hands-on familiarity with cash handling procedures.
B. Demonstrate strong competency with 10 key calculations by touch.
C. Insure that audits are completed free of mathematical or procedural errors.
D. Insure that guest transactions will satisfy performance standards for front desk agents.
E. Insure that audits completed reflect the following:
- Audit entries are correct and legible with tapes attached.
- Reports, tapes, receipts and supporting paperwork organized for simple review of work.
F. Insure that audit reports, daily receipts, tapes, supporting documentation are chronologically filed.
G. Insure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are described accurately and/or followed if they occur.
H. Offer observations and assistance to management and operating departments, which improve the efficiency of the audit.
I. Anticipate late night check ins and check outs and do not allow lack of immediate access to automated systems to inconvenience guests.
J. Refer to the daily event sheet to direct guests to the correct meeting room, as needed.
K. Demonstrate knowledge of the departments and names of management personnel to direct guests for further assistance.
L. Thank our guests for their patronage and invite them back again.
M. Maintain open communication channels with my co-workers and managers.
N. Immediately report any other out-of-the ordinary issues to management.
O. Adhere to the hotel's policies and procedures.
P. Follow all safety guidelines to ensure personal safety and that of guests and fellow employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
The Bartender is responsible for greeting customers, taking drink/food
orders, preparing drinks as well as serving beer and other beverages, and
completing transactions. This person’s focus is to provide the highest quality
of service to customers and team members at all times.
Greets customers and takes food order; provides information about items on the menus.
Collects payments and operates cash registers for drinks and/or food served following company established cash handling policies and procedures for all transactions; secures all monies at the end of each shift.
Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests
Ensures a clean, sanitized and well stocked bar.
Adheres to all company safety and sanitation policies and procedures.
Supports breakfast, lunch, light fare and dinner shifts
Focuses on floor services standards and guest relations.
Knowledge, Skills, Abilities:
The ideal candidate will have at least two years of current bar experience in a high pace restaurant or bar environment.
Certification as wine professional is a plus
Must have advanced knowledge in local spirits, wines and general beverage services.
Must have excellent communication skills, both written and verbal and possesses current computer literacy, including a restaurant POS System. Micros experience is a plus
Is able to meet deadlines, work under pressure, handle multiple tasks and work independently
Must be able to work flexible long hours, including nights, weekends and holidays
Requires the ability to lift and/or move up to 40 pounds
Previous hotel work experience is a plus.