Juniper & Banquet Servers (Full & Part Time Available)
Responsible for interacting with restaurant guests, fellow staff members, and supervisors in a polite, courteous, and hospitable manner, to ensure an exemplary dining experience. You will take orders, give enticing suggestions, conduct full and complete food/wine/beverage service, and monitor guests’ dining experience by performing the duties outlined below.
• Presents menu, answers questions, makes suggestions regarding food and beverage.
• Is knowledgeable on all food served in restaurant and any associated allergies.
• Takes orders and uses POS system to relay orders to food and beverage preparation areas.
• Serves food and beverage to guests using appropriate standards for timing and hospitality.
• Observes and monitors guests during the course of the dining experience to respond to any and all needs the guest may have.
Knowledge, Skills, Abilities:
• Strong customer service skills
• Knowledge about the menus, the property and the area
• Have the ability to handle multiple tasks at one time
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner
• Computer skills
•Ability to lift 25 lbs. occasionally
•Walking up and down stairs multiple times in a shift
•Ability to stand for extended periods of time
•Ability to carry wait trays loaded with dishes and glasses
Food and Beverage Supervisor
This position is responsible for the successful operation and administration of all aspects within the banquets department. This team member must ensure that the department is continually balanced and focused on providing an exceptional food and beverage experience to every guest and maximizing department profitability at the same time. They are responsible for ensuring that all banquet activities are carried out professionally, to standards and at the highest level of service. He/She will serve as the banquet department liaison to all other facility departments
• Review all Banquet Event Orders to coordinate scheduled events.
• Complete and post weekly staff schedule ensuring an adequate number of staff to serve each function.
• Meet with department heads to plan and coordinate efforts for schedule functions.
• Requisition or obtain equipment and supplies needed for each function.
• Inspect each function room prior to schedule event to check whether room setup, menu and schedule of events conform to the function sheet.
• Greet client prior to the function.
• Continually direct and assist banquet staff during the entire event.
• Supervise cleanup and breakdown of function.
• Have the ability to perform all position in banquet operations in order to supervise, direct and train all banquet personnel.
• Perform other related duties, tasks and responsibilities as required from time to time.
• Development and training of banquet servers
• Coordination of multiple events operating concurrently.
• Providing a smooth transition between the catering sales team and the guest.
• Be a team player insuring open and honest communication between sales and F&B.
• Monitor, order and maintain departmental equipment and daily supplies.
Knowledge, Skills, Abilities:
• Must work in a safe, prudent and organized manner
• Prioritization skills necessary to meet deadlines
• Must have the ability to handle multiple tasks at one time
• Must be a team player with excellent organizational and time management skills
• Reading, writing and oral proficiency in the English language
• Must be a self-motivator
• Knowledge of specific hospitality industry applications is desirable
The Bartender is responsible for greeting customers, taking drink/food orders, preparing drinks as well as serving beer and other beverages, and completing transactions. This person’s focus is to provide the highest quality of service to customers and team members at all times.
Greets customers and takes food order; provides information about
items on the menus.
Collects payments and operates cash registers for drinks and/or food served following company established cash handling policies and procedures for all transactions; secures all monies at the end of each shift.
Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests
Ensures a clean, sanitized and well stocked bar.
Adheres to all company safety and sanitation policies and procedures.
Supports breakfast, lunch, light fare and dinner shifts
Focuses on floor services standards and guest relations.
Knowledge, Skills, Abilities:
The ideal candidate will have at least two years of current Bar
experience in a high pace restaurant or bar environment.
Certification as wine professional is a plus
Must have advanced knowledge in local spirits, wines and general beverage services.
Must have excellent communication skills, both written and verbal and possesses current computer literacy, including a restaurant POS System. Micros experience is a plus
Is able to meet deadlines, work under pressure, handle multiple tasks and work independently
Must be able to work flexible long hours, including nights, weekends and holidays
Requires the ability to lift and/or move up to 40 pounds
Previous hotel work experience is a plus.
Front Desk Associate
The Front Office is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this department, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone.
The Guest Services Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. Another important responsibility is to promote and provide outstanding recognition of all of our repeat and VIP guests.
In this role, accuracy and accountability of payment verification, process of deposits, cash collection and credit card authorizations is essential. Responsibilities will also include assisting guests with safety deposit boxes operate telephone switchboard, issuing room key in accordance with property policies and procedures, wake-up call requests and posting miscellaneous charges.
This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.
Able to communicate written and spoken English
Must have exceptional guest service and communication skills, be able to work independently under pressure
Excellent overall communication skills
Able to multi-task
The ability to work well in a team environment
Able to stand for extended periods of time
Must be professional and possess excellent presentation, communication, organization, and effective time management skills
Must have very strong knowledge of the restaurants, bars, and attractions in Burlington, Vermont.
Flexible schedules and hours, willingness to work on weekends & holidays is required.
To accurately maintain records of all hotel sales transactions and to assist the Front Desk with providing service to guests during evening hours. Function as a Bell person by providing luggage assistance to Overnight Guests as needed.
To present a positive image of the Hotel to all guests and be knowledgeable of all hotel service to provide an exceptional experience for guests. All functions are to be carried out in an environment of teamwork.
A. Demonstrate strong hands-on familiarity with cash handling procedures.
B. Demonstrate strong competency with 10 key calculations by touch.
C. Insure that audits are completed free of mathematical or procedural errors.
D. Insure that guest transactions will satisfy performance standards for front desk agents.
E. Insure that audits completed reflect the following:
- Audit entries are correct and legible with tapes attached.
- Reports, tapes, receipts and supporting paperwork organized for simple review of work.
F. Insure that audit reports, daily receipts, tapes, supporting documentation are chronologically filed.
G. Insure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are described accurately and/or followed if they occur.
H. Offer observations and assistance to management and operating departments, which improve the efficiency of the audit.
I. Anticipate late night check ins and check outs and do not allow lack of immediate access to automated systems to inconvenience guests.
J. Refer to the daily event sheet to direct guests to the correct meeting room, as needed.
K. Demonstrate knowledge of the departments and names of management personnel to direct guests for further assistance.
L. Thank our guests for their patronage and invite them back again.
M. Maintain open communication channels with my co-workers and managers.
N. Immediately report any other out-of-the ordinary issues to management.
O. Adhere to the hotel's policies and procedures.
P. Follow all safety guidelines to ensure personal safety and that of guests and fellow employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
To maximize revenue by selling hotel attributes effectively & efficiently while exceeding guests expectations through memorable genuine guest interactions.
Handle reservations effectively & efficiently –sells suggestively to meet guests personal travel needs, genuine guest service is provided. Effectively selling all aspects & assets of Hotel Vermont to guests, being proactive to offer solutions to guests needs. Proactively sells Hotel Vermont’s point of difference in the market.
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by various methods or through a central reservation system. Creates and maintains reservation records- prepares letters of confirmation and promptly processes any cancellations and modifications.
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. Knows the type of rooms the hotel has as well as their location and layout.
Knows of all hotel packages plans-meaning status, rates, and benefits.
Use employee empowerment to work with disgruntled guests in an efficient and effective manner, resolving their issues and turning around their experience so they are loyal Hotel Vermont guests.
Processes reservations and group blocks from the sales office, works cohesively with sales team to ensure guest satisfaction. Asks questions to anticipate potential problems to resolve before guests are making reservations.
Knows the credit policy of the hotel and how to code each reservation, following up on any outstanding payment issues. Alerts guests to cancellation policy and deposit policies. Understands & communicates hotel policy on guaranteed reservations and no-shows.
Communicates well with Front Desk, Sales and other departments in the hotel to ensure we exceed guest expectations during stay.
Maintains a clean and neat appearance and work area at all times.
Promotes goodwill by being courteous, friendly and helpful to guests, managers and co-workers.
Keeps management informed of guest’s areas of interest in order to target more clients or suggests creative offerings that guests would enjoy.
Brings any potential new business to the attention of the sales team & managers.
Cross trained in all areas of Guest Services and Housekeeping. Shows willingness to assist when needed.
Perform other duties as requested.
High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
Previous hotel-related experience desired. Experience in Opera PMS and their functionalities preferred