Front Desk Associate
The Front Office is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this department, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone.
The Guest Services Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. Another important responsibility is to promote and provide outstanding recognition of all of our repeat and VIP guests.
In this role, accuracy and accountability of payment verification, process of deposits, cash collection and credit card authorizations is essential. Responsibilities will also include assisting guests with safety deposit boxes operate telephone switchboard, issuing room key in accordance with property policies and procedures, wake-up call requests and posting miscellaneous charges.
This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.
Able to communicate written and spoken English
Must have exceptional guest service and communication skills, be able to work independently under pressure
Excellent overall communication skills
Able to multi-task
The ability to work well in a team environment
Able to stand for extended periods of time
Must be professional and possess excellent presentation, communication, organization, and effective time management skills
Must have very strong knowledge of the restaurants, bars, and attractions in Burlington, Vermont.
Flexible schedules and hours, willingness to work on weekends & holidays is required.