Front Desk Supervisor
The Front Office Supervisor assists in the Front Office operation by implementing and maintaining Hotel Vermont standards enabling the Front Office to deliver unforgettable guest service and making our brand promise come alive.
Major Duties and Responsibilities:
Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience.
Assists with Updates / monitors daily payroll, ensuring all associates are punching in/out correctly
Oversees Cash and Bank handling procedures with all associates on a daily basis and ensures adherence to company standards.
Conducts Arrival and Departure audits in all areas of the Front Office.
Executes sell outs by assertively managing room inventory for day of arrival.
Assists Guests Service Agents as needed with unresolved problems which arise during the shift and takes a "hands on" approach with guest "check in" and "check out".
Provides updated room availability and rate information to guest service agents and other managers as directed.
Ensures that the proper tools and supplies needed to do the job are available.
Ensures that all checklists are properly completed during the shift
Monitors computer equipment for proper functions and interfaces with computer departments as required.
Reviews Pass-on log and Security log for any unresolved problems, which need action and updates accordingly and communicates information to the appropriate people.
Ensures associates understand Hotel Vermont’s commitment to guest service and observes standards of conduct, rules, fire regulations, and department policies.
New Hire and on-going customer service training
Regular guest interaction through check-in, check-out and during the stay
VIP and Group arrival and stay preparation
Ensures all associates have completed their work prior to the end of the work shift, including checklists, cash drops, etc.
Communicate arriving associates on daily information and any special instructions prior to the start of their shift.
Ensures all associates have left their work area clean and with proper supplies prior to the end of the work shift.
Prepares and participates in Coaching / Counseling process (Disciplinary Action Forms) for AGM to review and facilitate.
2 Years of upscale Hotel Front Office Experience in a Supervisory or Management role.
Must be familiar with all aspects of Front Office operation and guest services departments.
Computer experienced, previous knowledge of Opera is a plus.
Must communicate well.
Training Skills required.